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Fix My PC

Shipping Policy

1. Delivery Services

PCBanado.pk delivers orders across Pakistan through courier and local delivery services.

Delivery method may vary depending on the customer’s location, product type, order size, and availability of delivery service.

2. Order Processing

Orders are processed after confirmation.

Before processing an order, our team may contact the customer to confirm product availability, price, address, and payment details where required.

Processing may depend on:

  • Product availability

  • Order confirmation

  • Payment status, where applicable

  • Customer location

  • Delivery service availability

3. Delivery

Delivery time may vary depending on the customer’s location, product availability, courier schedule, public holidays, weather conditions, high order volume, or any situation beyond our control.

PCBanado.pk will try its best to deliver orders as smoothly and quickly as possible, but delivery delays may occur in some cases.

4. Order Tracking and Status

Once your order is processed, tracking details may be shared with you where available.

Customers can use their tracking number to track their order directly on our website and check the latest delivery status.

If tracking is not available for any local delivery, our team may still provide order updates through call, WhatsApp, or email.

If you face any issue while tracking your order, or if your order status is unclear, please contact us. Our team will guide you and help resolve your concern as quickly as possible.

5. Customer Responsibility

Customers must provide correct and complete details while placing an order, including:

  • Full name

  • Phone number

  • Complete delivery address

  • Correct product selection

  • Payment details, where applicable

PCBanado.pk will not be responsible for delivery delays, failed deliveries, or returned orders caused by incorrect information, unreachable phone number, or incomplete address.

6. Delivery Issues

If you face any delivery issue, please contact us as soon as possible so our team can assist you.

Delivery issues may include:

  • Delayed order

  • Damaged parcel

  • Missing item

  • Wrong item received

  • Failed delivery attempt

  • Tracking number not working

  • Order status not updating

Our support team will guide you and help you resolve the issue where possible.

7. Unboxing Video

Customers are strongly advised to record a clear unboxing video while receiving and opening the parcel.

This helps verify:

  • Product condition

  • Package contents

  • Missing items

  • Damage during delivery

  • Wrong item claims

Claims without proper proof or unboxing video may be difficult to process.

8. Opened Package Policy

Change-of-mind returns are not accepted once the product packaging has been opened.

For change-of-mind return requests, the product must be unused, unopened, and factory sealed, subject to our Returns and Warranty Policy.

9. Contact for Delivery Support

For delivery updates, tracking issues, or shipping-related support, contact us at:

Call / WhatsApp: +92 321 2567801
Email: info@pcbanado.pk